Swacchata App and the Swachh Survekshan Survey

The Swacch Survekshan, a survey by Government of India’s Ministry of Urban Development commissioned to be conducted Quality Council of India (QCI) was conducted across 500 cities to check the progress and impact of the Swacch Bharat Mission. All the cities were marked on their level of preparedness on cleanliness and were scored on the basis of three parameters- municipal documentation, independent observation and Citizen feedback. Citizen feedback is where we came into the picture and very happily so!

The Swachhata app, a part of I Change My City, was built by Janaagraha as part of the MoU with the Ministry of Urban Development, Government of India and was the official mobile application of the Swachh Bharat Mission – Urban. A total of 150 marks out of the 600 for Citizen Feedback were attributed for the download of the Swachhata app in the Swachh Survekshan. The marks were based on the number of downloads of the app, the number of complaints received, resolved /rejected all within the service level agreement (SLA) timeframe which was shared with the cities. The municipal corporation could not merely say that the issue is resolved and close the complaint but needed to upload the photographic evidence for the resolution of the complaint.

Taking a cue from the mandate, municipal corporation officials across the country set up hoardings at various places asking citizens to download the application, held events in schools and colleges popularizing the application, and even held contests giving away air tickets to popularize the app. Teams from I Change My City travelled to around 30 locations across the country ranging from state capitals to regional centres from Gangtok to Thiruvananthapuram training municipal corporation engineers and officials on usage of the mobile application and the website.

Around 600 odd municipal corporations attended the training events held by I Change My City at various locations and they in turn took the message to their corporations holding training sessions and events to popularize the application. At times, the trainings were conducted as part of the Swachh Survekshan familiarization and sometimes exclusively for Swachhata app and website.

The Swachhata app, serving as a civic technology interface between citizens and the government which now has 1.15 Million Registered Users, 6.14 Million Complaints & Vote ups, 8,583 Engineers Registered, 1,383 Cities On boarded, 95% Resolution Rate.

The Swachh.city website which gave a live ranking of cities for usage of the Swachhata app was followed by municipal corporations closely and thousands of calls were received at the call centre for further information and guidance on the mobile app.

It was exciting time for us, as the I Change My City team to be part of a national campaign like Swachh Bharat and play a significant role in the Swachh Survekshan. During the final days of Swachh Survekshan the team was alert 24×7 to address any technical issue municipal corporations might face. Now, that the Swachh Survekshan 2017 is through, all eyes are on the next survey and the campaign for the same. We, from I Change My City are in the thick of plans for the next survey.