The Ward Quality Score Handbook is a toolkit designed to empower citizens to assess the quality of infrastructure in their neighbourhoods. It provides a comprehensive, step-by-step guide that helps citizens identify priority issues, formulate indicators, engage communities, and present their findings to local authorities.

The handbook draws on Janaagraha’s extensive experience working with citizens and city governments, and includes practical tools such as survey templates and scoring frameworks.

Designed for use by citizens and civil society organisations, this resource enables grassroots participation to drive meaningful improvements in urban infrastructure and quality of life at the ward level.

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