Highlighted by political scientist Herman Finer, discover the essential role of workforce competence in organizational effectiveness. In the context of Urban Local Bodies (ULBs), responsible for citizen services and quality of life, committees have flagged weak workforce systems. McKinsey’s 2010 report attributed urban reform challenges to a lack of local capacity.

This report examines municipal workforce management in Telangana, specifically in accounts and revenue functions. Overlooking staffing’s impact on urban management inefficiencies, including revenue and financial quality, is common. The study identifies workforce gaps and proposes measures for enhanced capacity, aiming to strengthen ULBs’ financial sustainability.

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