About I Change My City

IChangeMycity.com is a hyper-local social change network that has created communities of citizens in Bengaluru, keen on solving civic issues in the city.

As of July 2015, the IChangeMyCity.com (ICMyC) has a registered user base of 1,66,000 and has more than 25,700 active citizens posting complaints on the site. Around 13,000 of these complaints have been resolved by connecting complainants to various government agencies.

ICMyC has helped solve problems ranging from indifferent garbage collection, poor street lighting, potholes and security related issues in the suburbs. It has also provided citizens with useful information on how much funds have been allocated to wards and constituencies and how the same has been utilised.

IChangeMyCity was launched in 2012 in Bangalore to address the lack of three aspects in urban governance; participation, accountability and transparency. Now, it is all set to venture into more cities in India.

IChangeMycity.com is also the winner of the prestigious Google Global Impact Award- India 2013.

The unique power of ICMyYC is that it networks people locally to address issues of common concerns. It connects people on-line to bring them together off-line for civic engagement on the ground.

The multiplicity of various government departments and the paperwork involved acts as a deterrent for many individuals to connect with civic agencies. IChangeMycity.com tries to address this problem by being a seamless bridge between government and citizens.

Background

Urban India suffers from a massive disconnect between citizens and local government, where even a small task, such as finding information to contact your local civic agency, becomes an incredibly challenging feat. This is exacerbated by fragmentation between urban bodies and departments, and, fundamentally, a lack of formal avenues for citizens to take part in local governance.

ICMYC was launched on 22nd July, 2012 out of the need for a platform to connect citizens to each other and their civic agencies and to act as a single point interaction for all city-related news and happenings.

The online team invested three years building the ICMYC platform- an undertaking which required the creation of a sophisticated architecture, the production of maps from an astonishing 5000+ geo-locational data points, and the building of a complex system by which complaints are sorted and forwarded to relevant Government Agencies for solutions.

Achievements

1.  Complaint Resolution Mechanism I Change My City was officially launched on July 22, 2012. Since launch, ICMyC has seen 25,000 complaints being posted on the site. Of these, around 13,000 (as of July 2015) have been resolved. The Complaints Resolution follows a unique methodology wherein each complaint is mapped to the Ward and thus sent to the Civic Agency for it to be taken up by an Engineer who is in-charge of the area. ICMyC also ensures that the email address and mobile number of the Complainant is verified so that the Engineer and Citizen can be in touch and work together to resolve complaints.

2. Number of Registered Users Since launch, ICMyC has seen over 1,66,000 registrations from across the city.

3. Inclusive Data-driven Features Since launch, ICMyC has seen growth and inclusion of data-driven initiatives on the site– Ward Quality Score (WQS) | www.ichangemycity.com/wqs. This initiative aims to deliver an objective measure of the quality of life experienced by citizens in each of Bangalore’s 198 wards. Janaagraha carried out a six month survey of the city’s infrastructure and services, and categorized the findings under five major categories, defined as key determinants of urban quality of life

Budget Brief | www.ichangemycity.com/budget: This initiative explains the BBMP budget for the citizens of Bangalore. It describes, in detail, a ward’s share of the BBMP Budget, describing how much money is being budgeted by BBMP for the improvement of infrastructure in a ward.

Constituency connect: We have on boarded various Elected Representatives, particularly city MLAs onto the platform.  This enables both the elected representative to be aware of the issues plaguing their wards and constituencies, and the citizens to stay connected with their representatives.

Moreover, this also assists the representatives to view complete list of grievances in their  constituency, push complaints to agencies for resolution, ability to filter complaints according to date, and communicate directly with complainants, among other features.

For the Citizen: Availability of information that is already available in the public domain in one single place.

For the MLA: Platform to better understand his/her constituency through spatial and non-spatial data, interact and engage with the constituency.

4. Enhanced User Experience: The site’s look and feel has undergone a revamp after considering inputs and feedback from users, data driven usability tests.

5. Using Maps: Making spatial data more relevant and contextual: Last year, ICMyC has successfully negotiated the challenges of making spatial data more relevant and contextual. This has led to contextual information about neighborhoods being available to all users.

6.  Unique Mobile Strategy: ICMyC over the last year has adopted a two-pronged mobile strategy; Responsive Web Design. The site has been built in a way to provide an optimal viewing experience—easy reading and navigation with a minimum of resizing, panning, and scrolling—across a wide range of devices (from mobile phones to desktop computer monitors). This has led to 15% increase in traffic.

Mobile Apps: As we move into technology being used literally on the move, we have developed user-friendly mobile apps across various smartphone platforms- Android, iOS and Windows. This would allow users to post complaints about issues that affect them on the go.

7. Social media strategy:  ICMYC is very active on social media platforms and has more than 1,76,000 likes on Facebook and has more than 1,40,000 vote-ups on the complaints showing that not only are the citizens posting the complaints, but are also sharing them with their communities and bringing them on to the platform.

OUR TEAM